Mizuno Reviews

Mizuno has an overall rating of 1.7 based on 13 reviews. Customer feedback on Mizuno is mixed.

1.7/5.0

13 reviews

5 Stars

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4 Stars

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4

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1 Star

8

All Mizuno Reviews (13)
robert.Flores
May 16, 2026
"so I had a frustrating..."
so I had a frustrating experience with customer service. I was just trying to get a clear answer, but it felt like I kept getting sent in circles.

The replies took a while, and when they did come through, they felt kind of generic, like copy-and-paste responses. It didn’t really seem like anyone was actually reading what I was asking.
I do like Mizuno products, which is why this was extra disappointing. But after dealing with support like this, I’m not sure I’d want to order from mizunousa.com again
HazelAldridge_75
May 14, 2026
"Didn’t hold up like I expected"
I bought these shoes thinking they’d last at least a decent amount of time, but the stitching started coming loose after just a few wears. I wasn’t expecting anything super fancy, but I definitely expected better quality than this. Disappointing, and I don’t think I’d buy from here again.
janebui6552
May 09, 2026
"Sizing is way off"
I ordered my usual size from Mizuno USA, it wasn’t even close. The shoes felt almost a full size too small, especially around the toe area, which was super tight.

I did check the size chart before ordering, so I’m not really sure what else I was supposed to go by. To make it more confusing, the email says one thing and the site seems to say another, so I wasn’t even sure what to trust at that point.

Now I have to deal with returning them, which is just annoying. I was really expecting the sizing to be more accurate, so I’m disappointed and probably won’t order shoes from their site again.
ann_Kempf95
May 01, 2026
"Nice look, just a little plain"
It looks clean overall, which I do like. But the style feels a bit dated to me. Nothing bad, just kind of plain.
hello_david868
April 29, 2026
"Started wearing out quickly"
I really wanted this to last longer, but it started showing wear after only a short time. The edges especially began looking rough sooner than I expected, so overall I was a bit disappointed...
stanley1989
April 21, 2026
"Solid running shoes, website could be better"
I ordered a pair of running shoes from mizunousa.com, the shoes have been solid so far. They’re comfortable, lightweight, and I haven’t had any real issues on my runs. The only downside was the website felt a little slow, and checkout took longer than it should have. Shipping was fine, not super quick but not terrible either. Overall, I’m happy with the shoes, but the buying experience could definitely be smoother
Maureen-gregory
March 20, 2026
"Warranty help felt like a runaround"
I had Mizuno gear with what seemed like an obvious defect, so I figured the warranty would be straightforward. Instead, it took forever to get replies, and after all that waiting they basically told me there wasn’t anything they could do. I kept wondering if I was just being strung along and didn’t want to get fooled into thinking help was coming when it really wasn’t. The whole thing felt like I got brushed off. I won’t be buying from their site again.
ENRIGHT
March 07, 2026
"First impression was a little frustrating"
My first impression of the return process wasn’t great because it felt slower than I expected right from the start. The exchange did work out in the end, but the updates along the way were a bit unclear, so I wasn’t always sure what was happening. Overall, it got resolved, just not as smoothly as I’d hoped.
ViolaShepard
February 17, 2026
"Always Sold Out When I Need Something"
I’ve checked a few different times now, and every shoe size I actually need is always sold out. Maybe they have other stuff available, but that doesn’t really help when the one thing I’m looking for is never in stock. It’s frustrating and makes me not want to keep checking back.
emma.Hill
February 06, 2026
"Shipping took forever and got really frustrating"
I ordered a pair of shoes from mizunousa.com thinking it would be straightforward, since the site said they’d ship in a few days, but then nothing happened. Like, no update, no real movement, just the tracking sitting there as if the package had gone into hiding or something. I kept checking because I actually needed the shoes, and after more than a week of silence it started to feel ridiculous.

I reached out to customer service and got one of those very basic replies that technically answers you but doesn’t really help at all, which made it more annoying. The shoes did finally show up eventually, but by then I didn’t even need them anymore, so the whole thing just felt like a waste of time and way more frustrating than it should’ve been...
KatherineDoughty_06
January 07, 2026
"Not really worth the extra money"
I spent more than I usually would on these because I figured the quality would probably justify the price. But it didn’t. The shoes were fine at first, nothing amazing, and after just a few weeks they already started looking worn. For what they cost, I think it’s fair to expect them to hold up better than that. I don’t see myself buying from Mizuno USA again.
BethanyCook
December 18, 2025
"Confusing Ordering Experience"
I had a frustrating time trying to place my order. The process felt confusing, and I wasn’t always sure if I was doing things correctly or if my order was actually going through. It would’ve been really helpful to have clearer steps or some reassurance along the way
WARNER
December 05, 2025
"Comfortable, but I wish I sized up"
I’ve been wearing these for walks and a few light runs, and they’re comfortable overall. My only regret is sticking with my usual size because they feel a bit tight around the middle and smaller than I expected. I can still wear them, so it’s not a total loss, but I do wish the sizing had been clearer before I ordered. They’re okay, just not as great as I hoped.
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